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Posted 15th September £ 30,000 - £ 40,000 Antrim, County Antrim # HN897916


Customer Quality Lead Engineer

South Antrim

Full time permanent role

Salary: £30-40K plus bonus and various benefits


Our client is a large established international design and engineering / manufacturing firm who have the requirement for an experienced Customer Quality Lead Engineer to support within their large Quality Department.

The role is to define, deploy and review quality metrics and KPI's throughout the organization. The successful person will also ensure that the results are tabulated, analyzed and shared within the quality organization.

Working closely with the global teams on achieving results either within quality or outside quality teams (CoPQ and MRB). The role also encompasses key projects / programs that are building blocks to the quality foundation of the organization (Quality Academy and Project Sigma)

Job Responsibilities

  • Maintain and standardize quality KPI, definitions and data consolidation across regions and business
  • Quality Hoshin Strategic Plan - maintain and follow thru on key workstreams and programs as per KPI defined for the year
  • Facilitate monthly quality performance reviews - supports inputs into global quality reports
  • Schedule and facilitate global quality network meetings
  • Prepare global quality monthly reports by business units and make sites
  • Liaise with workstream leaders to gather inputs for the global quality report
  • Report and escalate all exceptional trends/indices - Red/Amber alerts, gatebuster, spills
  • Create and manage quality dashboards on OBIEE (Quality, Supplier, CoPQ)
  • Data analysis on various company core systems to ensure reports are up to date and accurate
  • Support to design and deploy quality skills assessment
  • Building up new quality academy subjects/titles including operational development - work closely with Human Resources (communication team) and Subject Matter Experts
  • Track and monitor Quality Skill Assessment of quality employees - trigger reporting managers on areas to improve
  • Project coordinator for "Project Sigma" to drive collaboration with back-office structure
  • Track and report out status of each project (internally)
  • Pipeline of next activities that would reduce cost and improve productivity
  • Collate and publish CoPQ containment analysis for global quality - liaise with make sites on tracking file. Close collaboration with finance on publishing the data
  • Assure Trackwise data integrity and accuracy across regions and businesses
  • Train customer return data entry teams in globally on trackwise tool and reporting functions
  • Participate in global trackwise core team activities
  • Maintain Quality webpage (intranet) by publishing articles, achievements, customer updates, team activities and quality linkages (reports, tool, etc.)
  • Actively manage the update of relevant information on the quality intranet with the key stakeholders

Essential Criteria

  • Bachelor's Degree is needed to apply
  • Strong track record of customer relationship building and execution of improvement activities and roadmaps
  • Minimum of 3 plus years experienced in Auto customer interface management and escalation (minimum three years)
  • Strong data analysis skills (Excel, Trackwise, OBIEE)
  • Detail oriented with proven ability to work in multi-faceted, dynamic customer return interface
  • Continuous improvement mindset with clear commitment to best practice and shared lessons learned

If this role is of interest contact Hugh Nugent to discuss this in absolute confidence or send an updated CV via the link on the page.

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