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Customer Care Manager

Posted 18th November Belfast, County Antrim # MQ898122

Customer Care Manager



Vickerstock are currently working on behalf of a marketing leading client within the FMCG sector to recruit for a Customer Care Manager to join their team in their Belfast Offices. As a successful Customer Care Manager will report directly to the Trading Director and be responsible for the day-to-day management of the Customer Services Department.

Your duties as a Customer Care Team Manager;

  • Lead and manage the performance of the Customer Support team and review team progress in line with department KPIs.
  • Schedule and track the delivery status of orders to ensure customers are kept up to date.
  • Maintain detailed call activity reports and access the Company's internal systems to obtain and extract order information and provide the Board with the data for inclusion in various reports.
  • Ensure the Customer Care team are briefed on changes and expectations of the department / sites / business.
  • Build effective long-term relationships with customers to be their supplier of choice and achieve sustainable profitable growth through skilled committed people working together.
  • Manage and prioritise key accounts that may need careful attention with respect to lead times, planning and dispatch.

*please note full job description will be available upon application

What you will need to succeed as a Customer Care Manager;

  • GCSE Maths & English (or equivalent)
  • 2 years' demonstrable Customer Services management experience within a FMCG or Logistics environment
  • Excellent communication skills, both written and verbally
  • Excellent IT skills including use of MS Office
  • Strong organizational skills and attention to detail
  • Ability to demonstrate excellent relationship building skills

If you meet the essential criteria required for the Customer Care Manager role please attach your CV below or call Mary at 02890 313720.

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